Sugester combines CRM, helpdesk, live chat and project management in a single, easy-to-use package. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.
Sugester boasts a full suite of information management features which make establishing and maintaining customer relationships easier and more effective. Our tools collect all customer information in a single place so that you always know how to cater to their needs. Whether you contact your clients by phone, e-mail or otherwise - Sugester's integrated customer profiles display interaction and payment history in a comprehensible, usable way. Getting customers is just the first step - maintaining them is the key to success. Sugester helps you get return business by keeping customers happy: our tools ensure that all their questions get answered quickly and informatively. Cyclical reminders, analytics and proposal creation tools will convert even the most skeptical window shopper to a paying user. Never get bogged down by miscommunications again: Sugester lets you record and annotate business calls.
How does your work translate into profits and revenues? Which customers need the most assistance, and which team members provide it the fastest? Sugester is a powerful tool which collects data and converts it into useful, actionable insights. You are just a few clicks away from understanding project profitability, employee efficiency and more.
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