MOM - Microsoft CRM 1.2 Connector Brief Description

The MOM-CRM Connector is a COM+ component for creating the necessary entries in Microsoft CRM and a Web service component for connecting to the MOM 2005 connector framework. The connector code is written in C# on the Microsoft .NET Framework. While MOM 2005 proactively monitors your IT services environment, it raises initial alert warnings that are filtered and forwarded with the MOM-CRM Connector to Microsoft CRM 1.2 Customer Service, where a trouble ticket is generated, and where you can assign, manage, and resolve the cases with automated routing, queuing, and escalation of service requests, along with case management, tracking, and auto-response e-mail. This version is the first release on CNET
File Size3.65 MB
Operating System Windows XP Windows Windows 2000
System RequirementsWindows 2000/XP/2003 Server