House-on-the-Hill SupportDesk

Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser. Version 2003.13a features minor improvements and bug fixes.
PriceUSD300
LicenseFree to try
File Size23.46 MB
Version2003.16b
Operating System Windows Windows XP Windows NT Windows 98 Windows 95 Windows Me Windows 2000
System RequirementsWindows 95/98/Me/NT/2000/XP