Support staff can provide on the spot support to end users without ever needing to leave their desks. Travel costs and wasted time have become a thing of the past as service to end users is immediate and responsive. Both the end user and support team member can see the problem in real time as the support person can show their screen to the user or alternatively, view the users screen whilst taking control of their mouse and keyboard. The focus can then be shifted to solving the problem rather than spending time describing it, as NetSupport Manager also supports real time audio. The result is faster problem resolution, a satisfied user, less downtime of critical functions and overall a more effective support desk. Of course we recognise that busy support departments are dealing with many problems at any one time. With this in mind, NetSupport Manager is designed to deal with the multiple sessions simultaneously together with being fully Cross - Platform compatible. The one package supports all major operating systems and even includes remote Dial-Up support as standard. NetSupport Manager is available fully localised in the following languages: English, Spanish, French, Italian, German, Portuguese & Japanese.
|Operating System||Windows 98 Windows 2000 Windows NT Windows XP Windows Windows 95|