Proper refund management leads to a better user experience and thus customer retention. It doesn't directly affect store profit but if not properly manage, can lead to a bad impression and can also reduce your sales. Accepting refund requests with positive attitude and provide it an equal importance is what each store owner required. According to a survey, people are more likely to buy if the refund process is flexible and easy. MageComp has come up with Magento 2 Refund Request extension to provide customers with an easy way to request for refund rather contacting the support team. They can simply click a "Refund Request" button to request returns right from their "My Account" section.
Why choose MageComp's Magento 2 Refund Request extension:
Single click from "My Account" section to request for refund.
On refund request by customers, they are asked to fill a form with reason for refund and other product related details.
Set days to limit refund requests based on order date. After the specified days, button will get disappeared.
Customers' requests are auto saved in a separate grid with details customer, order and refunds.
Apart from the backend grid, admin can set Email ID to get refund requests in Email as well.