This is a portable, interactive demo that closely simulates the UI and functionality of an actual solution. Installs to your Start menu and includes a presenter script. Scenario Summary: IT help desk knowledge base solutions based on the Microsoft Office System can help IT organizations effectively control escalating help desk demands and costs. Companies using self service portals for IT help desks can save money and improve employee productivity. With lowered help desk costs, IT organizations can refocus resources to help solve more complex business problems. This version is the first release on CNET Download.com.