CustomerReach Live Chat Server allows companies to pay a one-time fee for a live chat product as an alternative to enrolling in a monthly subscription service. Businesses can chat with customers while they are visiting the company website. Unique benefits include a supervisor monitoring option and the ability to have more than one agent in a chat. CustomerReach is a desktop instant messaging chat system. Rather than using html polling to check periodically for visitors, it uses a socket connection, allowing the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Features include an easy-to-use interface with agent-to-agent chat capabilities, automatic spell checking, keyword monitoring, full customization, a knowledgebase and geolocation. Businesses can experience the benefits of a live customer service chat program that allows greater security, ease of use and data control while lowering the total cost of ownership.
|License||Free to try|
|File Size||24.44 MB|
|Operating System||Windows 2000 Windows Vista Windows|
|System Requirements||Windows 2000/2003 Server/Vista, SQL Server|