CustomerReach Live Chat is a desktop instant messenger for chatting with website visitors. CustomerReach offers unique benefits such the ability to have more than one agent in a chat. Rather than using HTML polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Other features include an easy-to-use interface with agent-to-agent chat capabilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledge-base that stores informative articles and documents, which an agent can read easily while chatting with a customer. In addition, customer service agents can view a visitors geographic location using the geolocation feature.
Windows Server 2008,