BMC Mobility for Incident Management

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers satisfaction with IT jump when issues are resolved faster. This app is for use by BMC customers interested in getting a better understanding of BMC Mobility for Incident Management. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customers own hosted mobility server.BMC Mobility for Incident Management allows and end user to: View a list of Incident tickets assigned to them or one of their support groups View, Edit and add worklogs to Incidents Reassign Incidents Change Incident Status Change Incident Priority
File Size38.93 MB
Operating System iOS
System RequirementsCompatible with iPod Touch (3rd generation or later, iPhone 3Gs, iPhone 4, iPad. iTunes account required.