This Web-based helpdesk application eliminates communication bottlenecks. Calls can be logged by phone or e-mail and your customers are sent automated e-mails to update them on their problem progress. Other features include an inbuilt customizable knowledgebase, immediate escalation of calls to the most relevant engineer, SLA creation and assignment to individual assets as well as organizations.
||Free to try
||Windows 2000, SQL Desktop Engine 2000, Microsoft Internet Information Services