Kapdesk is one of the best customer service software, in which customers can share their issues or quires or tickets with customer support executives.
Customers can be shared tickets with customer support agents via email called email ticketing system - customers can contact just by dropping a mail to customer support agents, soon they will get auto-reply or auto-response from them. This Software manages customer tickets and stores in one place so that it makes easy to customer support agents to access for that tickets. This software can separates the tickets based on the priority wise. If any customers having issues they can raise their tickets via Facebook and twitter. From Facebook - converting Facebook wall-posts or comments into Tickets and from Twitter - converting Twitter tweets into tickets. This software can be integrated to your websites. So that customers can raise their tickets from on-line live chat support. Customers can choose phone support to raise their issues. Multi-Channel Customer Support means Kapdesk is one software with many features. Auto-escalation Special Feature from Kapdesk - auto-escalation means if any customers raise their tickets via email, phone or social media sites then within some delay of time issue escalates to other person.
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