Facil HelpDesk is an customer support management system or help desk software for web sites, based in tickets, GNU 2, enabling users to track and manage their support requests faster. Includes articles with comments, email validation for registration, departments, basic reports, etc.
The help desk software was designed for small and medium companies with one or more members of staff or for those who want to organize communications because clients feedback is helpful for your web site or business.
Unlike other web help desk of high cost, which require licence by year, you will have the full source code (PHP) to make changes to the help desk software for your internal organization.
Facil HelpDesk allows you to submit ticket from 3 ways: web forms (registered users) , contact form (unregistered users) and email.