Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps IT professionals to: - Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion. - Shorten incident resolution time based on experience-based information stored in the knowledgebase. - Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures. - Monitor and report SLA (Service Level Agreements) compliance. - Integrate service and support processes across multiple departments. Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.
|File Size||511.04 MB|
|Operating System||Windows 7 Windows Server 2008 Windows Windows Vista Windows 8 Windows XP|
|System Requirements||Any operating environment supporting Java 1.6|