CCS HelpDesk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Version 4.3 includes Automated Program Installation,Enhanced Form Field Management features( Auto fill date received,Ticket Closed by,"Additional Contact" Label Change,Auto Due date) , Approvals and Escalation Handling, KB Enhancement (usage counter).
|License||Free to try|
|File Size||6.82 MB|
|System Requirements||Microsoft Outlook 2000|