AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both log calls and manage your database. With SLA monitoring, escalation, e-mail alerts, time, and charge recording, and a knowledge base, AmberCat Help Desk is a feature-rich and configurable program that can help you manage your help desk more effectively.Version 3.4 SP6 may include unspecified updates, enhancements, or bug fixes.
|License||Free to try|
|File Size||37.34 MB|
|System Requirements||Windows 98/Me/NT/2000/XP/2003 Server|