Kapdesk is your personal ticket management app for resolving customer queries in a jiffy, even when you're on-the-go.
Inbox: Carry your ticket inbox along with you while on-the-go.
Assigned Tickets: Get explicit notifications for tickets assigned to you and your team.
Detailed View: View expanded details of each ticket by simply tapping on them.
Quick Resolution: Resolve complex issues using an extensive knowledge base.
Team Conferencing: Get expert opinion from your team members and solve tickets in no time.
24/7 Support: Continue important conversations even after leaving the desk.
Escalations: Tickets can be auto-escalated when left unattended for too long.
Alerts: Receive push notifications for pending and escalated tickets.