Verax Service Desk

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps IT professionals to: - Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion. - Shorten incident resolution time based on experience-based information stored in the knowledgebase. - Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures. - Monitor and report SLA (Service Level Agreements) compliance. - Integrate service and support processes across multiple departments. Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.
File Size511.04 MB
Operating System Windows 8 Windows XP Windows Vista Windows Windows Server 2008 Windows 7
System RequirementsAny operating environment supporting Java 1.6


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