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Overview:
SmarterTrack 4.x is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency. Version 4.0 includes surveys, multi-lingual live chat, agent instant messaging, chat room, company brand support, and a hosted service option.
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| Format: | Software | Size: | 31,322 KB |
| Date: | Apr 2009 | Version: | 4.0 |
| License: | Free | ||
| Platform: | Windows | ||
| System Req: | Internet Information Services 6.0 |
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