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Overview:
ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, purchasing, and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management , and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through e-mail. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations.
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| Format: | Software | Size: | 44,850 KB |
| Date: | Dec 2008 | Version: | 7.5 |
| License: | Free to try | Price: | $495.00 |
| Limitations: | 30-day trial | ||
| Platform: | Windows |
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