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Overview:
This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS. Help Desk Software Features: Mac OS X Help Desk Software Solution Web-based Client UI - Zero Footprint iPhone web-app accessibility Customer Service Web Portal Incident & Problem Management Email-to-Ticket Conversion LDAP / Active Directory Synchronization Knowledge-base Management Two-Way E-Mail Correspondence Asset Management & Discovery Integration Customer Satisfaction Surveys Track Billable Time & Materials Service Level Agreement (SLA) Alerts Performance Reporting Help Desk Software Integrations: iPhone Web-app & Webkit browser support LDAP (Lightweight Directory) Microsoft Active Directory Email-to-Ticket Conversion SMTP, IMAP, POP3, Exchange Web Service API (EWS) VNC URL Protocol Tool Apple Remote Desktop Microsoft SCCM & SMS LANrev Casper Recon Any major Asset Discovery Tool
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| Format: | Software | Size: | 90,707 KB |
| Date: | Oct 2009 | Version: | 9.2.2.1 |
| License: | Update | ||
| Limitations: | No functional limitations. 30-day trial. | ||
| Platform: | Mac |
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