FREE Registration is required
Overview:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open Web form for receiving support questions online.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Software | Size: | 10,975 KB |
| Date: | Oct 2009 | Version: | 10.1.170 |
| License: | Free to try | Price: | $1400.00 |
| Limitations: | 30-day trial | ||
| Platform: | Windows | ||
| System Req: | Microsoft Exchange Server 5.5, Micorsoft Outlook 2000 |
Top results from Help Desk Software
 |
ManageEngine ServiceDesk Plus 7.5 (Windows) |
|
Aegis 5.0 (Windows) |
|
Silly Little Checklist 1.08 (Windows) |
|
Talkworks PRO 3.0 (Windows) |
|
PowerSetup 2.0 (Windows) |
White Papers, Webcasts, and Resources
- Live Event - Increasing Energy Efficiency with x86 Servers IBMLooking to save on data center operations? Maximize energy efficiency by consolidating your distributed x86-based computers onto fewer machines.
- Cost Effective Security and Compliance with Oracle Database 11g Release 2 OracleSafeguard your company's database with a transparent solution that requires no changes to existing applications plus ensures regulatory compliance.
- Why Print Management Matters XeroxSee how a strong print management strategy can be used to control document production expenses by outsourcing the management of your printer fleet.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- New Online Dashboard for IT Leaders
-
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
- The more you simplify, the more you save
-
When you transition from your existing Red Hat environment to SUSE Linux Enterprise from Novell, you can recognize dramatic cost savings, perhaps as much 50%
- Learn more >>
SmartPlanet
- Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
- More from IBM
-
- Can your business work smarter? Learn more about Lotus Symphony
- Learn how to work smarter and optimize cost using the IBM Smart SOA approach Download the eBook
- Smarter ways to make smarter products Read the brief from IBM
