FREE Registration is required
Overview:
A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades. Each work order has separate problem and resolution fields. It's easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically. The equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes. You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Software | Size: | 11,000 KB |
| Date: | Sep 2009 | Version: | 4.2.9 |
| License: | Free to try | Price: | $349.00 |
| Limitations: | 30-day trial | ||
| Platform: | Windows | ||
| System Req: | Microsoft SQL Server Desktop Engine 2000 |
Top results from CRM Software
 |
ManageEngine SupportCenter Plus 7.0 (Windows) |
|
OroMailCenter 2.13 (Windows) |
|
Solutions.com LittleBlackBook.app 1.0 (Mac) |
|
Symantec ACT! 2.8 (Mac) |
|
Carnet 3.7.1 (Mac) |
White Papers, Webcasts, and Resources
- Seven Tips for Profiting from Lean Times with CRM OracleCompetitors distracted by today's economy? Seize the opportunity to streamline and turbo-charge your sales process with a best-in-class CRM solution.
- IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update IBMSee how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
- Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent MicrosoftLearn how one jewelry retailer reduced infrastructure costs by 90 percent and e-mail support work by 80 percent using Microsoft Online Services.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Learn more about tools to grow your business
-
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
- Save time with the UPS Business Essentials Guide
- Reduce risk. Reduce complexity. Increase reliability.
-
A simplified IT environment isn't just less complex. It's also more reliable. Standardize on a single Linux platform with SUSE Linux Enterprise from Novell, and get the world's most interoperable Linux
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
SmartPlanet
- Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
- More from IBM
-
- How to Drive Better Business Outcomes with Exceptional Web Experiences Download the eBook
- Driving Business Agility through SOA Connectivity & Integration Read the White Paper from IBM
- Linking Decisions and Information for Organizational Performance Read the Tom Davenport study
